Making an insurance claim can be a stressful time, especially when disaster strikes or you’re without something you’ve come to rely on, like a vehicle. We understand it’s not always easy for people to conveniently find out the details of a claim and keep up with what’s happening while their claim is being assessed. That’s why we developed our unique Claim Watch service.

What’s Claim Watch?

Claim Watch is an online service for our clients' customers that lets them securely login anytime and see the details of their claim and what’s happening. They’re able to see who’s looking after things and how to contact us, including any tradespeople or contractors appointed to make any repairs. Claim Watch provides customers with an easy, convenient and secure way to access claim information, find answers to general claims questions and provide feedback on our service.

How does it help claims customers?

Claim Watch is available when they are. Because its online, a customer can log in when it suits them best. Claim Watch information is updated automatically throughout the day, so a customer will always have the latest information. Claims customers can still call us on our free phone number 0800 400 780 whenever they need to – it’s just one more way they can stay informed and receive the very best service from us.

Claim Watch is an Advance Assessing Ltd service developed by F-Technologies Ltd © 2006.